![]() Poly (Plantronics) builds quality headsets and there’s no reason to feel differently if your device turns out deficient or the battery no longer holds a charge six years down the road. If not, you really should take advantage of Poly’s liberal warranty offer and get your device replaced as soon as possible. Hopefully, the above remedies will get your Poly device charging again. See if any of them are bent or out of place so that the circuit cannot be completed. You should also pay close attention to the connectors. You can clean it with a simple Q-tip, lightly dampened with rubbing alcohol. One thing that often happens is that the connector becomes dirty, seriously reducing the charger’s ability to complete the circuit and properly charge your headset. The connector that goes into the headset, whether it is embedded in the charging station or at the end of a wire, needs to be closely scrutinized. This is something that you will have to detect through physical observation. The final culprit is the charging connector. Once it reaches the point where it no longer takes a charge, it’s time to replace the battery.įor Poly devices that don’t have removable batteries, you’ll have to upgrade or replace the device altogether. This isn’t a reflection of quality but rather, it is a reflection of the naturally occurring degradation of battery efficiency over a long period of time. A year and a half in-depending on how often you have used the device-you may not get nearly as much longevity out of your Poly headset as you used to. For instance, the battery lasts 6 hours instead of eight, six months after you purchased it.Īnother 6 months down the road, you may only get four or five hours. If it’s the battery, you will-in all likeliness-have noticed a slow and steady degradation of the battery over time. Keep in mind, any of your Poly devices that are between 1 and 3 years old will have lost most of the robust battery efficiency when it came out of the box. The other common issues generally revolve around hardware problems, with the two primary culprits being the connector and/or a bad battery. This will reset the device and you should now try and charge it again. Turn off your smartphone and turn it back on again.The Bluetooth headsets in the Poly lineup are primarily made up of the Voyager or Voyager-related series headsets. Go ahead and return your setup to the way it was originally and place your Poly headset in the charging cradle to see if it will charge. Once the update is complete, your Poly headset will be officially reset. Open the Plantronics Hub and select Notifications > Update.Plug your charging base into your computer with the USB cable.Put your Poly headset back in the charging base as you normally would to charge.Wait for 30 seconds before powering up the charging base again.Remove the battery from your headset (W730 and W430 can’t remove battery).Pokémon Scarlet & Violet Countdown: Everything we know so far In order to facilitate a reset with these devices, you need to have the Plantronics Hub app downloaded on either an iOS device or on an Android device. Once it’s reset, place it back in its charging base to see if the problem has been corrected. After 30 seconds have passed, replace the battery. ![]() Remove the battery from your headset (CS70n/CS530/C053 not included).Make sure the AC charging base is unplugged. ![]() They come with a pairing and charging base. This series includes all of the C and CS devices listed under Poly battery replacement guides and they’re the ones that are primarily used for conferencing with on computers. ![]() Since every Poly device is different, the methods for resetting them are often different. The reason for that is because it so often works. Resetting a device has long been the primary, go-to solution for nearly every problem that smart and/or high-tech devices run into. When it comes to charging the battery, sometimes things can go wrong and that’s why we are here to walk you through some troubleshooting tips to get it up and running again. Poly electronics are just like any other technology, which means they have their upsides and downsides. Plantronics is still Plantronics, for what it’s worth, but for the rest of this article, we will refer to them by their new name, Poly, which was changed in 2018 when Plantronics merged with Polycom. The third is that the device requires a full reset. In order to offer a blanket solution, there are three, general reasons for a Plantronics headset refusing to charge. There are a ton of different Plantronics headsets and if one isn’t charging, it’s an understandable problem. The thing about blanket solutions to blanket problems is that these blankets aren’t made from the same material through and through. ![]()
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